Support

One address, and the pages that answer most questions before you need it.

Write to us

Everything goes to one place: support@vincs.io. Bug reports, account problems, billing, questions about what the product does, and anything you think is wrong with it.

There is no ticket portal and no chat widget. Mail is the channel, and it is read.

Worth checking first

• Docs cover installing the app, connecting an assistant over MCP, and what each tool does.
• Release notes say what changed in each version. If something worked last week and does not now, start here.
• Privacy covers what the account stores, what it does not, and who else is involved.

What to include

You do not have to. It just makes the first reply useful instead of a request for more detail.

• Which one you are using: the desktop app, the web at vincs.io, or an assistant connected over MCP.
• The app version, from the title bar, or the date and time if it happened on the web.
• What you did, what you expected, and what happened instead. A screenshot usually says it faster.
• The exact wording of any error. Please leave out anything from your own documents that you would rather not send.

Account and data

You do not need us for most of it. Sign in at vincs.io/account to manage connector keys, your plan and your team, and to delete the account yourself. Deleting it also erases the hosted graph; Privacy describes exactly what that removes.

The desktop app signs in with the same account and shows your account graph, so it needs us to be reachable. In local mode the graph stays in a folder on your device and keeps working without us.

Security reports

Same address, with Security in the subject: support@vincs.io. Tell us what you found and how to reproduce it. Please do not use another member's account or data to demonstrate it.